Privacy Policy

Introduction

Health Medi Consult (“we”, “us” or “our”) operates the website healthmediconsult.com. We respect your privacy and recognise that health information is among the most personal information you can share. This policy explains what we collect, why we collect it, how it is protected and the choices available to you.

By using this website, contacting us through our forms or subscribing to our newsletter, you agree to the practices described here. If anything in this policy is unclear, please ask us before sharing your details.

Information We Collect

We only collect information that helps us respond to you or improve the service we provide. This may include:

• Contact details such as your name, email address and telephone number, provided when you submit an enquiry or booking request.
• Consultation details such as the service area you select and the description of your concern, so the right team member can respond.
• Newsletter preferences including the topics you select, your chosen frequency and your subscription status.
• Technical information such as browser type, device type and general usage patterns, collected in an aggregated form to keep the website working well.

We do not ask for payment card details through this website, and we never request sensitive information through unsecured channels.

How We Use Your Information

Information you share is used strictly for legitimate, clearly defined purposes:

• To respond to your enquiry and arrange a consultation.
• To provide follow-up guidance relating to the care you requested.
• To send newsletters and health updates, where you have given explicit consent.
• To improve the clarity, accessibility and security of our website.
• To meet record-keeping and regulatory obligations that apply to healthcare services.

We do not use your personal information to make automated decisions about your care, and we never sell your data to advertisers, brokers or third-party marketers.

Sharing and Disclosure

Your information is shared only where it is necessary and appropriate:

• With the consultants and support staff directly involved in responding to your enquiry.
• With trusted service providers who help us operate the website or deliver emails, each of whom is bound by confidentiality obligations.
• Where disclosure is required by law, regulation or a valid legal request.
• Where there is a genuine risk to someone's safety and disclosure is permitted or required.

Cookies and Website Analytics

Our website uses a small number of cookies and similar technologies to remember your preferences, keep the site secure and understand which pages readers find most useful. These insights are reviewed in aggregate and are never used to identify an individual visitor.

You can block or delete cookies through your browser settings at any time. Some convenience features may behave differently if cookies are disabled, but the core content of the site will remain accessible.

How We Protect Your Information

We apply organisational and technical safeguards appropriate to the sensitivity of health information, including restricted access, secure transmission, confidentiality agreements for staff and regular review of our internal procedures.

No method of transmission over the internet is completely immune to risk. Where you are sharing something especially sensitive, we are happy to arrange a direct conversation instead of an online form.

Your Rights and Choices

You remain in control of the information you share with us. You may:

• Request a copy of the personal information we hold about you.
• Ask us to correct anything inaccurate or incomplete.
• Request deletion of information we are not legally required to retain.
• Withdraw consent for marketing emails at any time, without affecting your care.
• Object to or request a restriction on certain kinds of processing.

To exercise any of these rights, write to us at contact@healthmediconsult.com and we will respond promptly.

Data Retention

We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as healthcare record-keeping obligations require. Newsletter data is retained until you unsubscribe, after which your address is removed from our active mailing list.

Children's Privacy

This website is intended for use by adults. Where a consultation involves a child, we expect a parent or legal guardian to provide the relevant information and consent on the child's behalf.

Links to Other Websites

Our articles may occasionally link to external health resources. Those websites operate under their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any site before sharing information with it.

Changes to This Policy

We review this policy regularly and may update it to reflect changes in our services, technology or legal obligations. Any revised version will be published on this page, and significant changes will be highlighted clearly for returning visitors.

How to Contact Us

If you have a question, a concern or a request relating to your personal information, please get in touch through our contact page or email contact@healthmediconsult.com. We take privacy questions seriously and will always respond personally.